Since 2004 airports and the aviation sector in general in Poland and across Central and Eastern Europe have been experiencing dynamic growth. An increase in the number of passengers, also in their expectations, appearance of new connections, airlines and development of infrastructure bring many new challenges which BBSG helps to answer.

Redefining the passenger experience

Research and improvement of passenger experience benefit airports in terms of revenue growth, strengthening the competitive position and improvement of the airport’s image. We work according to the Service Design Thinking methodology – a method of creating distinctive services which allow a company to excel in the market in technical, economic, functional and emotional areas. At BBSG we believe that innovation is not only about infrastructure and technology. That is why a holistic approach to passenger, client, investor experience is so important for us.

We advise how to improve passenger experience, how to implement new services at airports, and how to gain benefits from these activities.


Would you like to know more?

Contact: Bartosz Baca
  • 502 18 44 24

Our offer

  • Passenger profiling
  • Passenger experience analyses
  • Identification of areas for rapid improvement
  • Introduction of innovative passenger services
  • Service design – designing new and improving existing services at the airports

Our value proposition

  • Airport revenue growth
  • Improvement of passenger satisfaction
  • Strengthening competitive position against other airports and/or carriers
  • Strengthening of the airport image

How can we help grow your business?

Learn more

Our clients

Many clients rely on our approach and appreciate our flexibility.

Modern services

See how redefining the passenger experience at airports works.